Skip to content

Cookies

Strictly necessary cookies keep the site working. Preference, statistics and marketing cookies are used only with your consent — you can change your choice at any time from the website footer. Cookie Policy

Terms and Conditions

Effective from: 23.09.2026 · Last updated: 23.09.2026 · Version: v2

1. General

These terms and conditions apply to the use of the website granisten.ee and to quote requests submitted through it.

The website is operated and the services are provided by Granisten OÜ (“Granisten”, “we”), registry code 14918606, VAT number EE102234868, registered address Peterburi tee 16-56, 11411 Tallinn, Estonia. Workshop and showroom: Tartu mnt 80, Tallinn. E-mail info@granisten.ee, phone +372 518 5218.

By using the website you confirm that you have read these terms and agree to them. If you do not agree, please do not use the website.

The processing of personal data is described in our privacy policy, and the use of cookies in our cookie policy.

This document exists in Estonian, Russian and English. In the event of any discrepancy between the language versions, the Estonian version prevails.

2. Website content and intellectual property

The content of the website — texts, photographs, drawings, design, logo and trade mark — belongs to Granisten or is used on a lawful basis, and is protected by the Copyright Act.

Copying, distributing, publishing or using the content for commercial purposes without our prior written consent is not permitted. Linking to the site and viewing or saving content for personal use are permitted.

3. Nature of the information on the website

3.1. The information on the website is for guidance. Photographs of materials, decors and completed work are illustrative: the shade, pattern and texture shown on screen may differ from the actual material. With natural stone every slab is unique, and pattern and tone vary from slab to slab even within the same decor. The final choice is based on the sample or the specific slab shown in our showroom or on site.

3.2. The range of decors and the availability of materials may change. The number of decors stated on the website reflects our usual range and does not mean that every decor is in stock at any given moment.

3.3. We do not publish prices or a price list on the website. The information on the website is not a binding offer. A contract is concluded only once the parties have agreed the scope of work, the price and the deadline, and this has been confirmed in a form that can be reproduced in writing.

3.4. Lead times mentioned on the website (for example the usual time from measuring to installation) are average guidance figures. The deadline for a specific job is set out in the quotation.

4. Enquiries and quotations

4.1. You can send an enquiry through the website form, by e-mail, by phone or on WhatsApp. An enquiry sent through the form must include a photo of the room or a plan — without these a price cannot be calculated.

4.2. We reply to enquiries within two hours during working hours. Enquiries received outside working hours, at weekends or on public holidays are answered on the next working day.

4.3. The initial quotation is prepared on the basis of the information you provide and is indicative. The final price is determined after measuring on site and after the specific slab and edge finish have been chosen.

4.4. A quotation is valid for 14 days unless stated otherwise in the quotation itself. Issuing a quotation does not oblige either party to enter into a contract.

4.5. Quotations are free of charge and without obligation.

4.6. Circumstances affecting installation. So that the quotation is accurate, please tell us when you send your enquiry about anything that affects delivery of the material and installation: the floor, whether there is a lift and its dimensions, the width and turns of the stairwell, parking and access, and for outdoor projects the terrain. If these circumstances only become apparent on site and affect the scope of work, we agree any additional charge with you before carrying out the work.

5. Conclusion of the contract and order confirmation

5.1. The contract is concluded once the quotation has been accepted. The contract or the confirmed quotation records the material and decor, dimensions, edge finish, cut-outs, price, deadline and payment terms.

5.2. Granisten may request an advance payment when confirming the order. Its amount and due date are agreed in the contract. We order the material and begin fabrication once the advance payment has been received.

5.3. Once the material has been ordered or fabrication has begun, an order generally cannot be changed or cancelled without covering the costs incurred, because the products are made to the dimensions of a specific project.

6. Measuring, fabrication and installation

6.1. Measuring. Exact dimensions are taken on site. At the time of measuring, the kitchen units or supporting frame must be installed, levelled and in their final position, and the room must be accessible to our surveyor. If measuring is not possible at the agreed time, we arrange a new time and the deadlines shift accordingly.

6.2. Dimensions supplied by the client. Where, exceptionally, the work is carried out on the basis of dimensions supplied by the client or a third party without our own measuring, the client is responsible for the accuracy of those dimensions. In that case Granisten is not responsible for subsequent fitting problems.

6.3. Fabrication. Products are made in our workshop in Tallinn. The usual time from measuring to installation is 7–14 working days and depends on the material, its availability and the complexity of the work. The exact deadline is stated in the quotation.

6.4. Preparing the site for installation. For the stone to be installed, the site must meet the following conditions:

  • The structure supporting the stone (kitchen units, sub-frame) must be strong enough to carry the slab, levelled and in its final position. The flatness and curvature of the supporting surface must not exceed ±3 mm over 5 metres.
  • Cut-outs in the units for the sink, hob and other appliances are made by the client or the client’s kitchen fitter. Above the sink the front support rail usually has to be cut back by several centimetres, and in some cases removed altogether; Granisten does not fit a replacement rail.
  • Wall tiling or other finishes must not obstruct positioning the slab.
  • Where the stone meets worktops of other materials, those other worktops are installed after the stone.
  • The client or the client’s representative must be present during installation to accept the material and the work carried out.
  • During installation, isolated minor damage to finishes may occur on surfaces between walls and unit carcasses; this cannot always be avoided when heavy stone pieces are being fitted.

6.5. Installation. We install at the agreed time. The client must provide access to the property, a power supply and clear working space. If installation fails or is postponed for reasons attributable to the client, Granisten may claim reimbursement of reasonable additional costs.

6.6. What is not included in the installation price. The installation price covers fitting the stone pieces and the consumables required for that. It does not include:

  • covering floors and surfaces with protective material;
  • electrical and plumbing work, including connecting appliances;
  • fixing items that are not part of the order (taps, sinks and similar);
  • grouting and sealing where the stone meets other materials, for example wall tiles or a splashback;
  • general cleaning of the room. We remove the waste and dust created during installation ourselves and hand the worktop over clean and ready to use.

6.7. Related work. We carry out the stone element of the project. Final connection of the sink, tap, hob and other appliances to the water and electricity supply, and installation of the firebox, are not included in our work unless agreed otherwise. For fireplace work we follow the firebox manufacturer’s requirements, and the necessary work is carried out by a qualified stove builder or other appropriate specialist.

6.8. Removing an old worktop. Where we have agreed to remove an old worktop, we do so carefully. Even so, removing the old surface may damage the units, wall finishes or fixings beneath it, and previously hidden defects may come to light. Granisten is not liable for such damage or defects revealed or arising during removal, except where they are caused by our negligence. Disposal of the old worktop is agreed separately.

6.9. Additional work. If work not covered by the quotation proves necessary during the job, we agree its scope and cost with you before carrying it out.

6.10. Handover. When installation is complete we inspect the work together with the client or the client’s representative. Visible defects are recorded at handover and put right at an agreed time. Signing a handover document does not limit a consumer’s right to raise complaints about defects that were not visible at the time of handover — the period stated in clause 8.1 applies to those.

6.11. Storage of the finished product. If the finished product cannot be installed at the agreed time for reasons attributable to the client, we store it at our workshop free of charge for up to 30 days. Terms for longer storage are agreed separately. Completion of the product and its readiness for handover are not affected by postponement of the installation.

7. Consumer right of withdrawal

7.1. Where a contract is concluded by means of distance communication or away from our business premises (for example during measuring at your property), a consumer generally has the right to withdraw from the contract within 14 days without giving a reason.

7.2. The right of withdrawal does not apply to contracts for goods made to the consumer’s specifications or clearly personalised. As our stone countertops, fireplace surrounds, window sills and other products are made to the dimensions of a specific room and from the material chosen by the client, they are custom-made goods and there is no right of withdrawal once fabrication has begun (Law of Obligations Act, § 53(4)).

7.3. Before fabrication begins, an order can be cancelled by covering the costs already incurred (for example material ordered, measuring).

7.4. We explain how the right of withdrawal and its exceptions apply to you when the contract is concluded, in a form that can be reproduced in writing.

8. Quality, complaints and guarantee

8.1. We are responsible for ensuring that the product delivered and the work carried out conform to the contract. A consumer may submit a complaint within two years of the product being handed over. You must notify us of a defect within a reasonable time after discovering it.

8.2. Submitting a complaint. Write to info@granisten.ee, including your order details, a description of the defect and photographs. We respond to complaints within 15 days.

8.3. Characteristics of natural stone that are not defects. Natural stone is a natural product and cannot be compared with a sample one to one. The following are not defects:

  • differences in pattern, tone and crystals between areas of a slab, and between the sample and the finished product;
  • natural veins, patches and variations in shade;
  • small air bubbles, particularly common in light Carrara marble, appearing as small light dots;
  • isolated unpolished dots in polished granite, whose visibility depends on the variety of stone and the lighting;
  • small nicks that may appear in the stone as fine lines;
  • high-quality repairs carried out professionally at the production stage, such as filling natural fissures with resin — this is standard practice in working natural stone and does not reduce the product’s performance;
  • differences in tone within the same delivery where parts are made from different slabs;
  • the natural porosity of the stone and the resulting maintenance requirements.

For engineered materials, differences in tone and pattern between production batches are not defects where they remain within the limits permitted by the manufacturer.

8.4. Joints and the technical limits of installation. On large surfaces joints cannot always be avoided. The position of joints is agreed before fabrication. A visible joint line and slight pattern misalignment at the joint are technical necessities of installation, not defects.

8.5. Damage not covered. The guarantee and our liability do not extend to damage caused by: failure to follow the care instructions; the use of unsuitable cleaning products; mechanical impact; placing hot cookware directly on the surface without a trivet; construction or renovation work carried out after installation; units that were incorrectly installed or altered afterwards; alterations or reinstallation by third parties; natural forces or accident.

8.6. Care instructions. After installation we provide care instructions for the specific material. Following them is a condition of the product’s durability.

8.7. Guarantee terms for contracts with legal entities are agreed in the contract.

9. Liability

9.1. We are liable for direct financial loss caused by breach of contract to the extent provided by law. We are not liable for loss of profit or indirect loss, except where the loss is caused intentionally or through gross negligence.

9.2. We are not liable for exceeding a deadline where this is caused by circumstances beyond our control (force majeure, delay by a supplier or subcontractor, obstacles attributable to the client). We will inform you of any delay at the earliest opportunity and agree a new deadline.

9.3. We are not liable for loss incurred by other contractors working on the site as a result of changes to their schedule where our deadline has shifted for a reason stated in clause 9.2.

9.4. We are not liable for temporary unavailability of the website, technical faults, or the content of third-party websites linked from it.

10. Applicable law and dispute resolution

10.1. The use of the website and the contracts concluded between us are governed by the law of the Republic of Estonia.

10.2. We aim to resolve disputes through negotiation. Please contact us first at info@granisten.ee — most situations are resolved quickly.

10.3. If no agreement is reached, a consumer may refer the matter to the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority (website ttja.ee). The procedure is free of charge for the parties.

10.4. Unresolved disputes are heard by Harju County Court unless the law provides otherwise. A consumer always has the right to bring proceedings before the court of their place of residence.

11. Changes to these terms

We may amend these terms and conditions. The current version is always on this page together with its effective date. Contracts already concluded are governed by the terms in force at the time they were concluded.

12. Contact

Granisten OÜ · Registry code 14918606 · VAT EE102234868 · Peterburi tee 16-56, 11411 Tallinn · Showroom: Tartu mnt 80, Tallinn · info@granisten.ee · +372 518 5218